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Warranty

  • What happens if there is a problem with my table or desk?

    If there is a defect in your table or desk, please send us an email within 3 days of receipt to customerservice@tableanddesk.com.au. Please include your name, phone number, a photo of the defect and a detailed description of the issue. We will organise to ship the product back. When we have received your product and conclude it is a manufacturing defect, we will remanufacture the table or desk and send it back to you free of charge. Please note: we cannot accept items back that show signs of use.

     

    NOTE: If you asked for your table or desk to be left unattended, and there is a defect, you need to phone us immediately.

     

    Why 3 days? We take great care to ensure that your table or desk leaves us in perfect order but sometimes things happen in transit. If your product was damaged after it left us, we have a maximum of 3 days to make a claim with the courier. If your table or desk was left at your premises unattended, we have 24 hours to make a claim.

     

    Our warranty covers the structural integrity of the table or desk for a period of five years. If you have any problems with the table, contact us and we will organise to pick up the table and repair or replace it. Please note, this warranty does not cover wear and tear or damage caused by unintended uses of the table or desk.

     

    For more information about our warranty, please read the full terms and conditions.